Privacy Policy

Last updated: 30 April 2025

1. Who we are

Turn Oak Park ("we", "us", "our") is a trading name operated in the United Kingdom. We operate the website at 1turnoakpark.com.

For the purposes of data protection law, we are the data controller for personal data collected through this website and our services. You can contact us at hello@1turnoakpark.com.

2. What data we collect

When you visit this website

We may collect the following data automatically:

  • Your IP address and approximate location (country/region)
  • Browser type and version
  • Pages visited and time spent on this site
  • Referring URL
  • Date and time of your visit

This information is collected through server logs and, if you accept cookies, through essential cookies. We do not use advertising or tracking cookies.

When you contact us

If you send us an email, we will collect your name, email address, and the content of your message in order to respond to your enquiry.

When you use our services

Where we provide digital services, we may process the following data:

  • Your name and contact details (such as a phone number or messaging identifier)
  • Information you provide to us in the course of using the service
  • Message content and interaction history relating to the service

WhatsApp messaging

We use WhatsApp (operated by Meta Platforms, Inc.) to send service notifications and respond to enquiries. To receive messages from us via WhatsApp, you must explicitly provide your WhatsApp phone number and consent to receive messages from us on that platform.

We collect and use your WhatsApp phone number solely to:

  • Send transactional notifications relating to services you have agreed to receive
  • Respond to messages you send to us via WhatsApp

We do not use WhatsApp to send unsolicited marketing messages. Your phone number is never sold, rented, or shared with third parties for their own marketing purposes.

Opting out: You may stop receiving WhatsApp messages from us at any time by replying STOP to any message, or by contacting us at hello@1turnoakpark.com. We will remove your number promptly upon request.

Messages sent via WhatsApp are subject to Meta's data handling practices. See WhatsApp's Privacy Policy for details.

3. How we use your data

We use data we collect for the following purposes:

  • To operate and maintain this website
  • To respond to enquiries you send us
  • To deliver services you have requested or agreed to receive
  • To send transactional notifications relating to those services (for example, automated reminders)
  • To comply with our legal obligations

We do not sell your personal data to third parties. We do not use your data for marketing without your explicit consent.

4. Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

  • Legitimate interests — operating this website and responding to enquiries
  • Contract performance — delivering services you have agreed to receive
  • Legal obligation — where processing is required by law
  • Consent — for optional cookies (you may withdraw consent at any time)

5. Third-party services

We use a small number of third-party services to operate our website and services:

We do not share your personal data with any other third parties without your consent, except where required by law.

6. Cookies

We use one essential cookie to remember your cookie consent preference. No tracking or advertising cookies are used on this site.

  • cookie_consent — stores your accept/decline choice. Expires with your browser session or when you clear site data. This cookie is set only after you interact with the cookie banner.

You can withdraw consent at any time by clearing your browser's local storage for this site.

7. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy:

  • Website server logs — up to 30 days
  • Email correspondence — up to 2 years
  • Service-related data — for the duration of service provision plus up to 12 months

8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data ("right to be forgotten")
  • Restrict or object to processing of your data
  • Receive your data in a portable format
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at hello@1turnoakpark.com. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. All data transmitted to and from this website is encrypted using TLS.

10. Changes to this policy

We may update this policy from time to time. When we do, we will update the "last updated" date at the top of this page. Continued use of our website or services after any change constitutes acceptance of the updated policy.

11. Contact

For any questions about this privacy policy or how we handle your data, please contact us: